FAQs

Question 1)
How to place an order?
Answer1)
You can order through 2 channels i.e 1)Website 2)Social Media OR Whatsapp

Website:-
Step 1 : Select Product
Step 2 : Click ‘Add to cart’
Step 3 : Click “Buy”
Step 4 : Fill Contact information and click ‘Continue to shipping method’
Step 5 : Click ‘Payment Method’
Step 6 : Select ‘COD’ if you want to pay in cash to rider or select ‘Mcb Visa Master Card’ if you want to pay through card.
Step 7 : Click ‘Complete Order’
Social Media OR Whatsapp (Within Pakistan Only):-
Kindly send us your following details on Fb inbox , Insta Dm OR Whatsapp us at 03008921507.
1)Name
2)Number
3)Full Address
4)Design Number
Note : Please read product description carefully before ordering. Order placed on Social Media or Whatsapp is subject to availability.

 

Question 2)
What are your delivery charges?
Answer 2)
Our shipping policy is based on 2 conditions ;
Weight Basis;
0-1 KG =Rs 150
1.1-3 KG=Rs 200
3.1 KG Onwards =Free Delivery
Price Basis;
All orders above Rs 10000/- will be delivered free of cost.

 

Question 3)How many days will it take to deliver?
Answer 3)Within Pakistan Delivery : 4-5 Working days.
Question 4)Do you deliver worldwide?
Answer 4)Not at the moment , but we plan to in the near future.
Question 5)Where are your stores?
Answer 5)We don't have our own stores at the moment. You can purchase our articles from our website 
Question 6)Do you provide customized stitching?
Answer 6) We do not provide customized stitching.
Question 7)How can we cancel or track our order/
Answer 7)You can call on our help line 0323-2969158 . Our customer support will guide you regarding this according to your order status.
Call timings: 10am to 6pm (Mon – Sat)
Time zone in Pakistan (GMT+5)

 
Question 8)Please show open/original pictures of the dress?
Answer 8) We don’t have open pictures . Dresses are 100% original , it is same as shown in the model pic. If you are not satisfied after purchasing you can exchange or return it easily.
Question 9)How can we return or exchange?
Answer 9)If you have any queries regarding this matter , feel free to contact us without any hesitation.